Regulations

 

Regulations

 

PhonepayPlus (previously known as ICSTIS) regulates premium rate services in the UK. All of our customers must be registered with PhonepayPlus (see details below).

 

Required regulatory wording and the Code of Practice.

When we provide you with your service details we will also provide you with the required regulatory wording that must be included with all promotional material, however all customers should still familiarise themselves with the PhonepayPlus Code of Practice.

 

 

Compliance Advice

A2B Telecom will provide you with assistance and advise relating to your premium rate service, however PhonepayPlus also offers a fee compliance checking service which we encourage clients to use. The PhonepayPlus compliance team can be contacted by email on compliance@phonepayplus.org.uk or by calling 0845 026 1060.

 

 

PhonepayPlus Registration and Due Diligence

All customers of A2B Telecom must follow a 2 step process before they strat to promote any services.

 

STEP 1 - PhonepayPlus Registration

All premium rate providers (effectively anyone in the value chain) have to register with PhonepayPlus and provide us with their registration number. If your premium rate turnover exceeds £5,000 then there is a £100 annual fee to pay direct to PhonepayPlus. If your turnover is lower than £5,000 per annum you do not have to pay anything, but you must still register.

  1. Please register with PhonepayPlus here
    (You do not need to register any numbers or services as we will do that later)

  2. Please forward your registration confirmation email to sales@a2btelecom.com

 

STEP 2 – ID Verification

In order to comply with regulations we need you to send us 2 forms of identification by any of the methods below.

  • By fax to 08700 625 974

  • By post to A2B Telecom Ltd, 2 Kingsbridge, Old School Road, Hook, Hampshire, RG27 9QQ

  • By email to sales@a2btelecom.com

We need one item from List 1 and one item from List 2

List 1

List 2

Valid Passport

Council Tax or HMRC bill or letter

Valid UK Driving Licence

Bank / credit card statement

UK issued identity card

Utility bill (under 3 months old)

 

Different trading address?

If you operate a company and your trading address is different to your personal address please also send us one item from the list below, showing your trading address.

1. A letter from your accountant or solicitor

2. An HMRC letter or invoice

3. A utility bill under 3 months old

4. A business bank or credit card statement under 3 months old

 

 

Call us on 0845 652 1333 or CLICK HERE TO SIGN UP ONLINE